Yesterday, with just a couple of exceptions, every email I received was an email I wanted to receive. There were messages from friends and coworkers; I’m always eager to hear from them. There was one message from the library telling me my checked-out books are...
Everyone knows you shouldn’t write an email when you are angry. It’s common knowledge now in that same way everyone knows you shouldn’t play baseball in a lightning storm. I even included this well-known fact in an article for our company newsletter...
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